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Estates Surveyor

Suffolk

To provide Estate Surveying services for Concertus Design and Property Consultants Limited.

 

Team worker:

  • Participate as a member of the Concertus team supporting colleagues and working collaboratively to develop the business
  • Work flexibly to support delivery across the service
  • Provide support, advice and guidance to trainees and graduates in the team
  • Ability to focus on key issues, particularly when facing tight deadlines
  • Support the Senior and Principal Estates Surveyor in all matters and act as a substitute in meetings when/where required
  • Be aware of the bigger picture, support and contribute to the growth of the whole Concertus business
  • Ensure own timesheets are submitted on time
  • Treat every person in the company with respect

 

Customer service:

  • At all times act in a professional manner appropriate to representing the company and the surveying profession
  • Respond to client contact, questions and enquiries promptly and at all times keep them up-to-date and informed on the work we are undertaking for them
  • Deal with all enquiries in an efficient and business-like manner
  • Work collaboratively with other teams and professionals within the company and with external contractors and suppliers
  • Work with clients to define their requirements and develop a project brief
  • Be prepared to take on a client liaison/account holder role

 

Business delivery:

  • Work collaboratively with other teams and professionals within the company and with external contractors and suppliers
  • Be responsible for the supervision of work and quality of output when delegating work to graduate or estate surveyors in the team
  • Be able to undertake bespoke projects with limited input from others
  • Be able to carry out non-project work to support the team and Concertus
  • Balancing client requirements with Concertus business delivery needs
  • Demonstrate commercial awareness and protect the Concertus position on matters such as fees and fee variations

 

Professional development :

  • Take responsibility for own personal development
  • Meet all CPD requirements of RICS

 

Business development :

  • Always be open minded to opportunities for developing new work and share any ideas and leads with the Associate Director

 

How you act:

  • Professional, friendly and honest – Builds good relationships with colleagues, understands the importance of confidentiality
  • Attention to detail – Able to deliver clear and accurate information
  • Team worker – You work collaboratively with your team to achieve better outcomes for customers
  • Service deliverer – You focus on delivering a service that provides great outcomes for our customers
  • Customer focused – you put the customer first
  • Shows initiative – you come up with ways of improving how we do things
  • Well organised – you plan and prioritise your work to ensure that deadlines are met. You have the ability to plan and multi-task and can work to strict deadlines
  • Willing to learn – you want to acquire new skills that will support you in your role
  • Flexible attitude – you are prepared to work flexibly to deliver the service

 

Measures of success:

  • Feedback from team members & line manager
  • Contribution to service
  • Team performance
  • Service improvements suggested
  • Customer feedback
  • Accuracy and timeliness of support.
  • Efficiency of systems and processes.
  • Service delivered within budget and to agreed targets
  • Feedback from staff and managers
  • Service delivery performance indicators
  • Customer feedback
  • Directors feedback
  • Profitability
  • Repeat business

 

Requirements (essential):

  • MRICS General Practice Chartered Surveyor with several years of practical, relevant experience
  • Be an RICS Registered Valuer or be able to apply
  • Experience of the commercial property market, including valuation and transaction
  • Understanding of the public sector and the main issues affecting the public sector estate
  • Being able to manage a varied and complex caseload
  • A demonstrable track record of success in at least two or more of the following areas:
    • Landlord & Tenant
    • Red Book Valuation, including FAV
    • Specialist Valuation, such as CPO, S278, S123/S233 Less than Best- Property & Estates Management
    • Planning & Development
    • Property marketing & disposals
    • Rating
  • Demonstrable experience of excellent client management
  • Demonstrates a good level of political understanding and intelligence
  • Holds a clean driving licence
  • IT literate – able to use Outlook, Word and Excel
  • Good verbal communication skills so as to build a rapport with colleagues, clients and other professionals
  • High quality written work in both report and e-mail format. Ability to summarise a technical matter, and highlight the main points of an issue
  • Able to manage and make efficient use of their working time
  • Exhibits a confident and professional approach

 

Requirements (desired):

  • Experience of using valuation software such as KEL DRC & DELTA and Calcurate
  • Local market knowledge covering Suffolk, Norfolk and/or the Eastern Region
  • Previous experience in a supervisory role
  • An understanding of BIM

Apply here:

    CV*

    Covering Letter*