Concertus Design and Property Consultants Limited ( “ We” or “Concertus ” ) are committed to
protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.concertus.co.uk you are accepting and consenting to the practices described in this policy.
We are Concertus Design and Property Consultants Limited, a company registered in England and Wales under company number 08366439 and have our registered office at 2 Friars Bridge Road, Ipswich, Suffolk IP1 1RR. You can contact us in writing at this address, email us at email@example.com or telephone our head office on 01473 316600.
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.concertus.co.uk (our site) or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our site, subscribe to our services, request property details, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information: technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, and browser type and version. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time),products and services you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain of the functions and conveniences of our web site may not work properly, and you may be unable to use those of the Operators’ services that require registration in order to participate, or you will have to
re-register each time you visit our site. Most browsers offer instructions on how to reset the browser
to reject cookies in the “Help” section of the toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission.
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you. We will use this information:
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Special categories of personal data. We may also be provided with personal information which falls under the definition of “special categories of personal data” within Article 9 of the General Data Protection Regulation. Information which falls within the scope of Article 9 includes personal data which reveals:
•trade union membership;
•details concerning a person’s health, sex life or sexual orientation.
The processing of special categories of personal data is generally prohibited. Therefore, we will only use this type of information in the following extenuating circumstances:
•where such processing is authorised by European Union or national data protection law;
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent. In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it.If you do give consent you can change your mind and withdraw it at a later date.
You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our products and services to you.
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
(http://www.concertus.co.uk/terms-conditions) and other agreements, or to protect the rights, property, or safety of Concertus, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted . Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our products and services are advertised), as well as links to our social media platforms such as LinkedIn, Twitter and YouTube. If you follow a link to any of these websites, please note that these websites, platforms and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request at any time. Please mark your letter
“Subject Access Request” and send it to us by post or email using the details in the Contact section above.
You also have rights to:
You can find full details of your personal data rights on the Information Commissioner’s Office website
We do not make use of automated decision making or profiling.
If you are unhappy with the way we have used your personal data please contact us to discuss this using the contact details set out in the Contact section above.
You are also entitled to make a complaint to the Information Commissioner’s Office. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.