Charles’ role involves having responsibility for the Key Account Management of Concertus' key clients. In this role, Charles provides regular progress and financial updates on the status of over 200 live projects, at various RIBA work stages, for many different clients across a wide area. Key aspects of his role include providing links across directorates, sharing best practice and lessons learnt to develop and enhance relationships.
In addition to Key Account Management, Charles plays a significant role in ensuring the quality of design outputs and information being issued to clients.
Through his early involvement with clients and their projects, Charles is instrumental in assessing the project brief. He utilises his experience and creative skills as a Senior Architect to provide solutions to challenges and guidance on early options for discussion and progression.
Charles carried out his 10 years of work experience with Suffolk County Council. He then returned to Suffolk County Council’s design department for placements during his time studying for a degree in Architecture. Charles has progressed from a CAD Technician through to Assistant Head of Architecture, Associate and now Associate Director.
Mildenhall Hub is a project which Charles is particularly proud of. As Lead Consultant, Charles led a full multi-disciplinary team to design and deliver a national exemplar project. This project includes provision of council office accommodation, a health centre, library, leisure facilities and a secondary school.