As well as the ability to deal with complex and strategic issues whilst remaining commercially aware, Duncan brings extensive skills and expertise in customer service and change management to the Concertus team.
Duncan is responsible for chairing the board of directors and representing the interests of its shareholder. He sees his role as providing counsel and guidance to the senior team, as well as ensuring the ongoing aims and direction of the business are challenged and well thought through.
He has over 25 years’ experience holding director roles in both the public and private sectors, and this has led to him developing a specialism in business and strategy development, performance management and service turnarounds. Duncan’s public sector experience has been developed in periods of significant organisational change and in response to local government reorganisation. He therefore understands the key challenge of delivering improved, highly rated services in periods of significant uncertainty and financial pressure – a challenge faced by all our clients.
He brings this experience to the leadership of Concertus to help ensure it is responsive and sensitive to clients’ needs.